Privacy Policy Statement

Introduction to this Statement

This Privacy statement relates to this website together with any associated software applications or devices.

By visiting the Cymdeithas Gofal The Care Society website you are accepting and consenting to the practices described in this Privacy Policy statement. If you do not consent, please do not submit any personal data to us.

You should read this statement carefully as it contains important information about how we will use your information. Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.

We may update this statement from time to time in accordance with Data Protection Law.

About Us  

The terms ‘us’ or ‘we’ refer to Cymdeithas Gofal the Care Society, the owner of the site. We are a Charity registered with the Charities Commission (No. 1143732) and a Company limited by guarantee, registered with Companies House (No.07628816). Our registered office is at 21 Terrace Road, Aberystwyth, Ceredigion, SY23 1NP. The term ‘you’ refers to the individual submitting information to this site.

Data Protection Law

We will process all personal information we collect from you in line with the seven principles of the Data Protection Act not only because we have a legal duty to but because we think it makes good business practice and helps us to know our customers better and protect their information more securely.

In order to do this, we follow the seven Principles of Data Protection Act which states the data we process must be:

    • Lawfulness, fairness and transparency
    • Purpose limitation
    • Adequate, relevant and limited to what is necessary
    • Accurate and up to date
    • Not kept for longer than is necessary
    • Processed in line with your rights
    • Responsible for, and be able to demonstrate compliance with Data Protection Law.

What personal data do we collect? 

You may give us information about yourself  by completing inquiry forms on the website or by requesting, via the website, that we send you information or wish us to contact you, etc.

The information you give us may include your name, email address, address/location, phone number, specific details, etc.  We will retain this information while we are corresponding with you or providing services to you or to a individual you represent. We will retain this information in line with our retention policy.

We may collect the following information from you when you visit the website, post comments or use contact forms:

    • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types, operating system and platform; and
    • Information about your visit, including the Uniform Resource Locators (URL), clickstream to, through and from the website (including date and time), website errors, length of visits to certain pages, page interaction information and any phone number used to call our helpline

We retain this information in line with data protection principles and our retention policy . We do not use the information submitted or collected for marketing purposes.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Email inquiries sent via the website will go to [email protected] for distribution to the relevant department. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software.                                        

We may monitor and record communications with you (such as telephone conversations and emails) for the purposes of provision of services, quality assurance, training, fraud prevention and compliance purposes. Any information that we receive through such monitoring and communication will be confidential.

Use of Information

 Cymdeithas Gofal The Care Society may use the information we receive and/or collect about you to:

    • Fulfil our obligations under any contract that we have entered into with you or with a Individual that you represent, and to provide you or the relevant Individual with information or services that you or the Individual has requested
    • Send you information if you have requested or consented to us doing so
    • Notify you of products and services that we feel may interest you
    • Monitor website usage (for example, use of Google Analytics) and provide statistics to third parties for the purposes of improving and developing the website and the services we provide via the website

                                                                                                                                                                                                                                                                                      We process personal information for certain legitimate business purposes, which include some or all the following:

    • Where the processing enables us to enhance, modify, personalise or otherwise improve the website, its services or communications
    • To identify and prevent fraud
    • To enhance the security of the network and information systems
    • To better understand how people interact with the website
    • To determine the effectiveness of promotional campaigns


Use of Cookies

We use cookies to ensure that we give you the best experience on our website. They are used to distinguish our users from one another, to collect standard internet log information and to collect visitor behaviour information. Our software may issue ‘cookies’ (small text files) to your device when you access and use the system and you will be asked to consent to this at the time (e.g. when you first visit our Site). Cookies do not affect your privacy and security since a cookie cannot read data off your system or read cookie files created by other sites. You can set your system not to accept cookies (for example by changing your browser settings so cookies are not accepted) However, please note that some of our system features may not function if you remove cookies from your system. For further general information about cookies please visit or                                                                                                                                                                                                                                                                                     Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.                                                                                                                                                                                         These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Your Rights

If you are an individual, this section sets out your legal rights in respect of any of your Personal Data that we are holding and/or processing. If you wish to exercise any of your legal rights you should put your request in writing to us giving us enough information to identify you and respond to your request.

You have the right (subject in some cases to the payment of a small fee) to request information about Personal Data that we may hold and/or process about you, including: whether or not we are holding and/or processing your Personal Data; the extent of the Personal Data we are holding; and the purposes and extent of the processing

You have the right to have any inaccurate information we hold about you to be corrected and/or updated. If any of this information needs changing or if you become aware of any inaccuracies in such information, please let us know in writing with the change, correction or update required.

You have the right in certain circumstances to request that we delete all Personal Data we hold about you (the ‘right of erasure’). Please note that this right of erasure is not available in all circumstances, for example, where we need to retain the Personal Data for legal compliance purposes. If this is the case we will let you know.

You have the right in certain circumstances to request that we restrict the processing of your Personal Data, for example where the Personal Data is inaccurate or where you have objected to the processing

You have the right to request a copy of the Personal Data we hold about you and to have it provided in a structured format suitable for you to be able to transfer it. Please note that the right to data portability is only available in some circumstances. If you request the right to data portability and it is not available to you we will let you know.

Where we are processing your Personal Data, you have the right, based on your particular situation, to object to such processing. If so, we shall stop processing your Personal Data unless we can demonstrate sufficient and compelling legitimate grounds for continuing the processing, which overrides your own interests.

Third Party Websites

This privacy notice does not cover the links within this site to other websites. We have no responsibility for the content, product and/or services of the linked websites. Please ensure that you review all terms and conditions of website use and the Privacy Policy of any such third-party websites before use and before you submit any personal data to those websites.


This Policy aims to provide you with all relevant details about how we process your information in a concise, transparent and intelligible form, using clear and plain language. If you have any difficulty in reading or understanding this Policy, or if you would like this Policy in another format (for example large print, etc.), please get in touch with us.

Changes to this privacy notice

We keep this Policy under regular review and may change it from time to time. If we change this Policy we will post the changes on this page, and place notices on other pages of the Website as applicable, so that you may be aware of the information we collect and how we use it at all times.

How to contact us

If you want to request information about our privacy policy you can email us or write to:

Cymdeithas Gofal The Care Society,

21 Terrace Road,



SY23 1NP

[email protected]



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